Shipping policy
At Al Zahra, we aim to deliver your order safely and promptly across India.
Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation.
Orders may take longer during:
- Sale periods
- Festivals
- Public holidays
- Product launches
- Unexpected operational delays
Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Remote and certain difficult-to-service locations may require additional time.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Free shipping may be available on selected orders or promotional campaigns.
Order Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Al Zahra is not responsible for delivery failures caused by:
- Incorrect address
- Incorrect pincode
- Incorrect phone number
- Missing address details
- Customer unavailable at the delivery address
Delayed Delivery
Delivery timelines are estimates and may be affected by circumstances beyond our control.
If your order is delayed, please contact our customer support team.
Damaged Package
If you receive a package that appears damaged or tampered with, please contact us as soon as possible and provide photographs/videos of the package and product.
International Shipping
Unless specifically mentioned on the website, Al Zahra currently ships only within India.