Refund policy

At Al Zahra, we want you to have a satisfactory shopping experience.

Due to the personal nature of fragrance, bath & body, and related products, certain products may not be eligible for return once opened or used.

Return Eligibility

A return may be accepted when:

• The wrong product was delivered
• The product arrived damaged
• The product is defective
• The product is significantly different from what was ordered

The product should generally be:

• Unused
• Unopened
• In its original packaging
• Accompanied by the original invoice/order details

Products That May Not Be Returnable

For hygiene and safety reasons, opened or used products may not be eligible for return, including certain:

• Perfumes
• Bakhoor
• Bath & body products
• Personal-care products
• Sealed products that have been opened

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide:

• Order number
• Photographs of the package
• Photographs of the product
• Unboxing video, if available
• Description of the issue

Return Approval

All return requests are subject to verification and approval.

If approved, we will provide instructions for returning the product.

Refunds

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds may be issued to the original payment method or through another appropriate method.

Depending on the payment provider or bank, the refund may take additional business days to appear in your account.

Refund Deductions

Where applicable, shipping charges, return shipping costs, or other non-refundable charges may be deducted from the refund.

Exchange

Product exchanges may be offered at our discretion and subject to product availability.