Privacy policy

At Al Zahra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our website or place an order, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Pincode and city
  • Order and transaction details
  • Payment-related information
  • Device and website usage information
  • Information you provide when contacting customer support

We do not store your complete debit/credit card, UPI, or banking credentials on our servers. Payments are processed through secure third-party payment providers.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm your purchases
  • Provide customer support
  • Send order and shipping updates
  • Process returns, refunds, or cancellations
  • Improve our website and services
  • Prevent fraudulent or unauthorized transactions
  • Send promotional communications where permitted
  • Comply with applicable laws and regulations

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and provide relevant content.

You may disable cookies through your browser settings, although some website features may not function properly.

Information Sharing

We do not sell or rent your personal information.

We may share necessary information with trusted service providers such as:

  • Payment gateways
  • Shipping and logistics partners
  • Website hosting providers
  • Customer support services
  • Marketing and analytics providers
  • Government or legal authorities when required by law

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or misuse.

However, no method of internet transmission or electronic storage is completely secure.

Third-Party Websites

Our website may contain links to third-party websites. Al Zahra is not responsible for the privacy practices or content of external websites.

Children's Privacy

Our website is not intended for individuals who are not legally permitted to make purchases. We do not knowingly collect personal information from children.

Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

For privacy-related requests, contact us at:

Email: info.alzahra001@gmail.com
Phone: 7211188827

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date.