At Al Zahra, we aim to provide the highest quality products.
Due to the nature of our products (Perfumes, Bath & Body, Bakhoor), returns are accepted only under specific conditions.
Eligibility for Return/Refund
We accept returns only if:
- Wrong product received
- Damaged or leaked product
- Product missing from the order
Non-Returnable Items
- Used products
- Opened perfume bottles
- Bath & Body items (for hygiene reasons)
- Items purchased under sale/discount
Return Window
You must request a return within 48 hours of delivery by sharing:
- Order ID
- Product photos/videos
- Packaging photos
Refund Method
If approved, your refund will be processed via:
- Original payment method
- Store credit (if preferred)
Exchange
Exchange is possible only for:
- Wrong or damaged product
Cancellation Policy
You can cancel your order only before it is shipped.
Cancellation Not Allowed After:
- Order has been packed
- Order has been dispatched
Once shipped → No cancellation.
To request cancellation:
Email: info.alzahra001@gmail.com
Contact Information
Al Zahra
H.NO-11/431 to 435 GR FLOOR,
Shop-B/3 Tirumala Appartment,
Ramji Ni Pole, Nanavat, Nr Lakhpati Hospital,
Surat – 395003
Easy Exchange
Submit your exchange or return request in just one step.
At Al Zahra, we aim to provide the highest quality products.
Due to the nature of our products (Perfumes, Bath & Body, Bakhoor), returns are accepted only under specific conditions.
Eligibility for Return/Refund
We accept returns only if:
- Wrong product received
- Damaged or leaked product
- Product missing from the order
Non-Returnable Items
- Used products
- Opened perfume bottles
- Bath & Body items (for hygiene reasons)
- Items purchased under sale/discount
Return Window
You must request a return within 48 hours of delivery by sharing:
- Order ID
- Product photos/videos
- Packaging photos
Refund Method
If approved, your refund will be processed via:
- Original payment method
- Store credit (if preferred)
Exchange
Exchange is possible only for:
- Wrong or damaged product
Cancellation Policy
You can cancel your order only before it is shipped.
Cancellation Not Allowed After:
- Order has been packed
- Order has been dispatched
Once shipped → No cancellation.
To request cancellation:
Email: info.alzahra001@gmail.com
Contact Information
Al Zahra
H.NO-11/431 to 435 GR FLOOR,
Shop-B/3 Tirumala Appartment,
Ramji Ni Pole, Nanavat, Nr Lakhpati Hospital,
Surat – 395003
Easy Exchange
Submit your exchange or return request in just one step.